Eric Oloo Onyango

Operations Manager
August 10, 1988

About Candidate

Dedicated and skillful in supervising workflow processes setting targets and holding associates
accountable for achieving personal and team goals. Growing revenue through strategic budget
management and financial product sales.

Talented and dedicated to continuous improvement to keep everything running smoothly. Highly
analytical and organized in addressing routine needs and managing unique circumstances.

Result driven equipped to oversee and optimize operations. Skilled in business development,
customer acquisition and retention and team leadership. Hands on leader focused on leveraging
internal and market analytics to guide strategic decisions.

Location

Education

B
Bachelor of Science in Medical Microbiology 2012-2015
Jomo Kenyatta University of Agriculture and Technology

Awarded BSc. Degree in Medical Microbiology with Second Class Upper Division

D
Diploma Applied Biology 2009-2011
Technical University of Kenya

Awarded Diploma in Applied Biology with CREDIT

I
INFORMATION TECHNONLOGY 2008
INSTITUTE OF ADVANCED TECHNOLOGY

ICDL Certification

Work & Experience

O
Operations Manager 2/10/2023 - TODATE
HAGON RESTAURANT

 Improve operational management systems, processes, and best practices to enhance efficiency and effectiveness.  Monitor and supervise the production or manufacturing process to ensure smooth operations and optimal outcomes  Manage the organization’s operational budgets, ensuring efficient utilization of resources.  Manage and supervise the workforce, including task allocation, setting deadlines, and monitoring performance  Purchase materials, plan inventory, and also oversee warehouse efficiency to maintain optimal supply chain operations.  Manage strategic partnerships with suppliers and vendors, ensuring their compliance with the company’s needs and demands.  Conduct risk assessments and implement preventive measures to mitigate potential risks.  Formulate strategic and operational objectives aligned with organizational goals  Analysze financial data to identify opportunities for improving profitability.  Perform quality controls and monitor production Key Performance Indicators (KPIs) to ensure consistent, high-quality output.

R
Restaurant Manager/Branch Manager May 2015 - October 2023
Java House Africa

Enforcing HAACP standards to ensure compliance  Implementing health and safety policies in line with OSHA act.  Conducting internal audits to maintain food preparation and storage standards as the SOPS  Track operating and statutory licences to ensure compliance  Supervise food handlers to ensure compliance with food safety standards  Implement health and safety standards policies aligned with OSHA act.  Ensure compliance of food safety certification by complying to timely renewal  Forecasting budgets, expenditure and revenue and ensuring they are achieved  Building partnerships, planning new market strategies and shuffling teams to achieve set targets.  Implementing customized coaching and development plans to close employee knowledge and skill gap  Coordinating branch operations using staffing and monitoring tools.  Establishing tracking systems and accountability standards to minimize staff errors.  Networking and building relationships to generate new business and establish active presence  Training and guiding staff on new products upselling and cross selling techniques  Preparing detailed sales plan and setting competitive team goals to meet business targets.  Setting customer service standards  Ensuring production processes comply with food safety standards  Directing objectives to maximize profitability.  Supervisory role  Controlling operations costs and identify measures to cut on wastages  Guest concerns review and successful closure  Conducting food safety training and audits to ensure compliance.  Specifying quality requirements of raw materials with suppliers  Managing inventory and stock management

S
SUPERVISOR DEC 2012 - MAY 2015
PLANET YOGHURT KENYA

• Setting customer service standards. • Specifying quality requirements of raw materials with suppliers. • Investigating and setting standards for quality/health and safety. • Ensuring that manufacturing/Production processes comply with safety standards. • Working with operating staff to establish procedures, standards, systems and procedures • Determining training needs • Acting as a catalyst for change and improvement in performance/quality/sales • Directing objectives to maximize profitability • Handling disciplinary issues. • Ensuring cleanliness of the Restaurant. • Banking functions and stock management. • Ensuring food safety standards in production chain • Implementing and controlling the Hazard Analysis and Critical Control Points (HACCP). • Supervising technical staff. • Control operations costs and identify measures to cut wastages • Create detailed reports on weekly, monthly and annual revenue and expenses. • Conduct food safety audit and trainings

Be the first to review “Eric Oloo Onyango”

Your Rating for this listing